Safety
Your safety is our top priority, which is why our Paddle/Safety Lesson is mandatory for all guests. Please note the following important details regarding check-in times and appropriate footwear:
- Aqua Safari Excursions: Please arrive at least 40 minutes prior to your tour time for check-in and safety instructions.
- Acadia Youth Kayaking & Oyster Excursions: Check-in is required 20 minutes before your tour time at Hadley Point Beach.
- E-Bike Rentals and Tours: Arrive no later than 15 minutes prior to your reservation time for check-in.
Footwear Requirements:
- For Paddling: We recommend water shoes or sandals with secure straps (e.g., Chaco, Teva, Keen). Crocs with a heel strap are fine. Athletic shoes or tennis shoes are not suitable as they will get wet.
- For E-Biking: Athletic or tennis shoes are perfect. Sandals are not recommended for biking.
Important Reminder:
Failure to attend the required Paddle/Safety Lesson will result in forfeiture of your rental or tour, and no refund will be provided.
Paddling with Children (Under 16 Years Old)
- Children under 16 must ride in a kayak with a responsible member of your group who is at least 16 years old.
- For the Aqua-Safari, children must be at least 56 inches tall.
- For the Hadley Point Family Tour, children must be 6 years or older.
E-Biking with Children
- We have fun and safe options for all ages — from infants to teens! Please review the specific age and height requirements for each ride when booking.
- Riders 16 and under must be accompanied by an adult 18 or older.
Cancellation/ Reservation Change Policy
Cancellation/reservation changes must be made by phone 48 hours in advance of tour time for a full refund. Cancellations and changes made within 48 hours of tour time will not be refunded. Our minimum group size is 6 paddlers, this typically is not a concern during peak season-But in the shoulder months of June and September please reserve your excursion at the beginning of your stay to ensure we are able to get you out there! Live availability can be seen online. **Parties of 8 or more guests, camp groups, scouts, etc should call to inquire regarding special policies that apply to large groups. An 18% gratuity will automatically be processed.**
Equipment
Kayaks
Most of our kayaks are tandems, designed for two paddlers. If your group has an odd number of participants, we may pair one person with a guest from another party. Solo kayaks are only used when necessary, and their availability is at the discretion of the guide based on daily conditions and the guest’s experience level.
E-Bikes
We offer a range of e-bike options to suit the whole family! Children 7-14 can ride our youth-friendly e-bikes. For little ones under 7, our RadWagon with a child seat is a great choice to keep everyone included. For extra stability and support, try our RadTrike — perfect for those who prefer the added balance of three wheels.
Pets
*No pets are allowed to be left on property while you are paddling or riding and unfortunately, they cannot join you on the tours! Please plan ahead appropriately as we cannot refund if you show up with a pet.
Weather
We go out rain or shine! At Maine State Kayak & E-Bike, we closely monitor weather conditions throughout the day using the most accurate sources available.
Tours are not canceled based on forecasts alone — our guides make the final call based on real-time radar and up-to-the-minute conditions, typically just before the tour begins. Maine’s coastal weather can vary dramatically over short distances — what looks stormy in town may be calm and clear on the water. Think microclimates!
Our guides will cancel a tour only for unsafe conditions, such as:
- Strong, sustained winds
- Thunderstorms or lightning
- Steady, heavy rain expected for the full duration of the tour
If we cancel a tour, we’ll do our best to reschedule you, or if that’s not possible, you won’t be charged.
For Rentals:
Weather-related cancellations are at the guest’s discretion. However, we do not offer refunds for inclement weather cancellations made within 48 hours of your reservation. If we have availability, we’ll be happy to reschedule your rental.