Policy Agreement for E-Bikes
You understand that Maine State E-Bikes are to be used on Acadia’s Carriage roads and the Park Loop Road. They are not permitted on Cadillac Mountain. Guests may not transport bikes via vehicle. Our bike rentals can be picked up starting 15 minutes before your reserved time slot and must be returned by the end of your chosen rental period so we can adequately charge. A $50 fee will be charged for each bike returned late, so please return to our 39 Cottage Street shop prior to the end of your rental period. You understand that you am responsible for any repairs required for damages occurring during my rental period. Riders must be at least 15 years old if accompanied by an adult, or 18 without supervision, and wear company-provided helmets at all times. Our RadWagons allow infants + (up to 120 lbs) to ride along safely. Our bikes fit riders 5’2″-6′ 3″ and maximum of 275 pounds. No refunds will be provided if you arrive and cannot ride the bike. Throttles are disengaged to meet Acadia’s E-Bike laws; guests who re-engage throttles will be charged a $350 fee for breaking Acadia’s conservation laws.
Policy Agreement for Kayaking
You understand that you must arrive no later than 40 minutes prior to tour time to be outfitted by your guide! In order to maintain a quality experience for all of our guests each paddle lesson will begin promptly at the scheduled time (30 mins before departure), your party’s attendance is 100% mandatory per insurance …No exceptions or refunds will be made for late arrivals. We recommend that you avoid cotton and opt for synthetic clothing. Participants for our Aqua Safari Tours must be a minimum of 56’ tall. Participants for our Youth Kayaking Tours must be a minimum of 6 years old. Anyone under the age of 15 must be accompanied by an adult over the age of 16 on these tours. On our Oyster Tours you must be over the age of 16 and anyone under the age of 18 must be accompanied by someone over 18. Our weight limit is 250lbs for all tours.
Cancellation/ Reservation Change Policy
Cancellation/reservation changes must be made by phone 48 hours in advance of tour time for a full refund. Cancellations and changes made within 48 hours of tour time will not be refunded. Our minimum group size is 6 paddlers, this typically is not a concern during peak season-But in the shoulder months of June and September please reserve your excursion at the beginning of your stay to ensure we are able to get you out there! Live availability can be seen online. **Parties of 8 or more guests, camp groups, scouts, etc should call to inquire regarding special policies that apply to large groups. An 18% gratuity will automatically be processed.*
Pets
On our Kayaking and E-Bike Tours- No pets are allowed to be left on property while you are paddling and unfortunately, they cannot join you on the tours! Please plan ahead appropriately as we cannot refund if you show up with a pet.
On our E-Bike Rentals- We have pet trailers available for an extra fee. Please add this on when making your initial booking.
Weather
We go out rain or shine! At Maine State Kayak & E-Bike, we closely monitor weather conditions throughout the day using the most accurate sources available.
Tours are not canceled based on forecasts alone — our guides make the final call based on real-time radar and up-to-the-minute conditions, typically just before the tour begins. Maine’s coastal weather can vary dramatically over short distances — what looks stormy in town may be calm and clear on the water. Think microclimates!
Our guides will cancel a tour only for unsafe conditions, such as:
- Strong, sustained winds
- Thunderstorms or lightning
- Steady, heavy rain expected for the full duration of the tour
If we cancel a tour, we’ll do our best to reschedule you, or if that’s not possible, you won’t be charged.
For Rentals:
Weather-related cancellations are at the guest’s discretion. However, we do not offer refunds for inclement weather cancellations made within 48 hours of your reservation. If we have availability, we’ll be happy to reschedule your rental.